Terms of Use

Kickbacks is operated by Kickbacks for Kids (ABN 17 611 988 900). Kickbacks is a lead-generation and community-support marketplace. Supporters post a service request and nominate a grassroots club; eligible businesses can purchase that lead; the lead fee is credited to the nominated club.

Kickbacks is not normally the provider of the underlying service. We do not perform the work, quote on it, supervise it or warrant it.

By creating an account or using the platform you agree to these Terms of Use, our Privacy Policy, and — where they apply to you — our Business Terms, Club Terms and Lead Refund Policy.

• You must be at least 16 years old to hold an account.
• You must give accurate information, confirm your email address, keep your credentials secure, and tell us promptly if you suspect unauthorised access.
• Roles are Supporter, Business, Club Manager and Admin. Supporter and Business are the only roles available at public signup. Club Manager access is granted only after a club claim is verified. Admin is granted internally.
• Supporters must post genuine service requests only. Test, fake, speculative, duplicate or automated requests are prohibited.
• You are responsible for activity carried out under your account.

Services are organised into a national industry and service taxonomy. Each service has a delivery mode — the provider travels to the customer, the customer travels to the provider, the service is delivered remotely, or it is flexible. The delivery mode determines which location question we ask you and which geography we use for matching: the service locality, or your preferred provider area.

Businesses select commercial service areas (clusters). A lead is offered to businesses whose service, area, access and preferences match. Matching is automated and we do not guarantee that any particular business will see, be notified about or purchase your request.

When a business purchases your request, it gets exclusive access to your contact details for that posting at that time. You keep the right to cancel or change your request, and to create a new request or repost substantially the same work at any time — including if you are not satisfied with a business, the work is not finished, or you want another quote. A new posting is treated as a separate lead and may be offered to eligible businesses under these terms.

Your exact street address may be stored privately for your convenience and for matching. It is never disclosed to businesses, before or after a lead purchase.

Businesses may see only suburb or locality, city or region, state or territory, postcode and service area. A purchased lead may unlock permitted name, phone, email and request details, but never a street address or precise coordinates. See the Privacy Policy.

• Businesses are solely responsible for quotes, pricing, scope, scheduling, the work performed, materials, warranties, insurance, licensing, workplace safety, taxes and all other legal obligations.
• Where Kickbacks collects or verifies licence, credential or insurance information, those checks are administrative only and based on information and evidence supplied by the business. A Verified Insurance badge means Kickbacks has reviewed evidence of public liability insurance and, based on the information recorded on the platform, the policy had not expired at the time shown. Kickbacks does not guarantee that the policy remains valid, applies to a particular job, provides adequate cover for the work, or that the business otherwise meets all licensing, insurance or regulatory requirements. Kickbacks is not a regulator and does not guarantee a business's competence or quality of work.
• The agreement for the underlying service is generally between the customer and the business. Kickbacks is not a party to it and is not liable for its performance.
• Disputes about the service itself should be raised with the business, and where appropriate with the relevant regulator or consumer affairs body.

When a lead is purchased, an allocation is recorded against the club the supporter nominated. How that allocation is handled depends on whether the club has completed Kickbacks verification at the time the allocation is created.

• Verified club. The amount is credited to that club's ledger in the ordinary way.
• Unverified club. The amount is not credited to the club and is not immediately treated as Program Fund money. It is recorded as a temporary pending allocation while Kickbacks attempts to contact the nominated club and invite it to complete verification or claim its club profile. A pending allocation is not owned by, held on trust for, or payable to the club before verification.
• Verification completed in time. If the club verifies within the applicable period (currently 30 days from the first pending eligible allocation for that club, unless Kickbacks extends it), the pending allocations are moved once into that club's ledger with their source records preserved.
• Verification not completed. If the club does not verify within that period, the pending amounts may be transferred to the Kickbacks Program Fund and are then no longer held or payable for that club.

The Kickbacks Program Fund is used for initiatives that support the grassroots club network — for example helping clubs promote Kickbacks, growing participation, and onboarding supporters and businesses. Program Fund amounts are accounted for separately from subscription revenue.

A displayed ledger balance is a record of platform activity, not cleared or paid funds. Credits are subject to refunds, chargebacks, reversals, reconciliation and payout rules. See the Club Terms.

Supporters post requests free of charge. Businesses pay a recurring subscription for access, and pay per lead when they purchase one. Some notification channels are only available with an eligible paid subscription. Prices are shown in Australian dollars before you commit, and payments are processed by Stripe.

Refunds for purchased leads are governed by our Lead Refund / Invalid Lead Policy. Subscription terms are in the Business Terms. Nothing in those documents limits rights that cannot be excluded under the Australian Consumer Law.

Operational messages — confirmations, security notices, receipts, job and lead status, claim outcomes and material changes to these terms — are part of the service and are sent while you hold an account. Marketing messages are separate and optional, and SMS requires separate explicit consent. You can change marketing and notification preferences at any time in your profile.

You keep ownership of the content you submit — request descriptions, business profile content, logos and club information. You grant Kickbacks a non-exclusive, royalty-free licence to host, store, reproduce, adapt for formatting and display that content only to the extent needed to operate, promote and protect the platform and to meet our legal obligations. You warrant you have the rights to submit it.

You must not:

• create fake, duplicate, speculative or fraudulent leads or accounts;
• scrape, harvest, bulk-export or systematically copy platform data;
• attempt to bypass privacy controls, security controls, exclusivity rules, paywalls or lead purchase controls, including trying to obtain a customer's street address;
• manipulate club nominations, club funding or the ledger, or collude to do so;
• impersonate another person, business, club or Kickbacks staff;
• use customer information for resale, publication, unrelated mass marketing or harassment;
• interfere with the platform, probe it for vulnerabilities without authorisation, or use it for any unlawful purpose.

We aim to keep Kickbacks available but we do not promise uninterrupted or error-free service. We may change, suspend or withdraw features, and we perform maintenance.

We may suspend or close an account where we reasonably believe there has been fraud, impersonation, misuse, platform manipulation, unlawful conduct or a serious breach of these terms. You may close your account at any time by contacting support@kickbacks.app. Closure does not erase legitimate financial and audit records.

The platform relies on third-party services (payments, email, SMS, push, hosting and maps). Those services have their own terms and we are not responsible for their acts or omissions.

Kickbacks does not guarantee that a request will receive a response, that any particular number or quality of leads will be available, that a business will win work, that any revenue, conversion or return on investment will be achieved, that a business or customer is suitable for you, or that the service will be uninterrupted. Any figures or examples we publish are illustrative only.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, including protections against unfair contract terms.

Subject to that, and to the extent permitted by law, Kickbacks is not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of data, and our total liability to you for any claim is limited to resupplying the relevant service or refunding the amount you paid us for it in the twelve months before the claim.

We may update these terms. The version and effective date are shown at the top of this page, and we record which version each user accepted. Where a change materially affects your paid rights we will give reasonable notice before it applies, and may ask you to accept the new version before continuing to use the affected functionality.

These terms are governed by the laws of the Australian Capital Territory, Australia, and are subject to mandatory Australian law. You and Kickbacks submit to the non-exclusive jurisdiction of the courts of that territory.